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Privacy Policy

This site is owned and operated by HPCL–Mittal Energy Limited (“the Company”). The Company is committed to protecting your privacy and developing technology that aims to give you the most powerful and safe online experience. This Statement of Privacy applies to the Company’s Web site and governs data collection and usage. By using the Company website, you consent to the data practices described in this statement.

Collection of your Personal Information

The Company may collect personally identifiable information, such as your e-mail address, name, home or work address, mobile number or telephone number. The Company may also collect anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that may be collected by the Company. This information may include: your IP address, browser type, domain names, access times and referring Web site addresses. This information may be used by the Company for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Company’s Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through the Company public message boards, this information may be collected and used by others. Note: the Company does not read any of your private online communications.

The Company encourages you to review the privacy statements of Web sites you choose to link to from the Company so that you can understand how those Web sites collect, use and share your information. The Company is not responsible for the privacy statements or any other content on Web sites other than that of this Web site

Use of your Personal Information

The Company may collect and use your personal information to operate the Company Web site and deliver the services you have requested. The Company may also use your personally identifiable information to inform you of other products or services available from the Company and its affiliates. The Company may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

The Company does not sell, rent or lease its customer lists to third parties. The Company may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, the Company may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to the Company, and they are required to maintain the confidentiality of your information.

The Company does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

The Company keeps track of the Web sites and pages our customers visit within the Company, in order to determine what Company services are the most popular. This data is used to deliver customised content and advertising within the Company to customers whose behaviour indicates that they are interested in a particular subject area.

The Company Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Company or the site; (b) protect and defend the rights or property of the Company; and, (c) act under exigent circumstances to protect the personal safety of users of the Company, or the public.

Use of Cookies

The Company Web site uses “cookies” to help you personalise your online experience. A cookie is a small file that is placed on your hard disk by a Web page server, containing a string of characters, to your computer that uniquely identifies your browser. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise the Company pages, or register with the Company site or services, a cookie helps the Company to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same the Company Web site, the information you previously provided can be retrieved, so you can easily use the Company features that you customised.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Company services or Web sites you visit.

Security of your Personal Information

The Company secures your personal information from unauthorised access, use or disclosure. The Company secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Other Sites

This Privacy Policy applies to web sites and services that are owned and operated by the Company. We do not exercise control over the sites displayed as search results or links from within our various services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

Special Note about Children

The Web Site is directed to adults and not directed to children under the age of 13. The Company asks that minors not submit any personal information to us. The Company does not permit registration by and will not knowingly collect personally identifiable information from anyone under 13.

Changes to this Statement

The Company will occasionally update this Statement of Privacy to reflect company and customer feedback. The Company encourages you to periodically review this Statement to be informed of how the Company is protecting your information.

Contact Information

The Company welcomes your comments regarding this Statement of Privacy. If you believe that the Company has not adhered to this Statement, please contact the Company at webadmin@hmel.in. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Proposed Services

Although at this stage the Company does not contemplate undertaking the following activities, in the event the Company decides to provide its users with the following services, the policy stated hereunder shall apply –

  • Electronic Newsletter Policy
    We may offer a free electronic newsletter to users. The Company gathers the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter that points users to the subscription management page. Users can also subscribe to the newsletters at the time of registration.
  • Message Boards / Forums Policy
    Users of the site's Message Boards and Forums must register separately for these services (both are free of charge) in order to post messages, although they needn't register to visit the site. During registration the user is required to supply a username, password, and email address.
  • “E-mail this to a friend” Policy
    Our site users can choose to electronically forward a link, page, or documents to someone else by clicking "e-mail this to a friend". The user must provide their email address, as well as that of the recipient. This information is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information is not used for any other purpose.
  • Polling
    We may offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. The Company may use a system to “tag” users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information about individual users.
  • Surveys
    The Company may occasionally conduct user surveys to better target our content to our audience. We sometimes share the aggregated demographic information in these surveys with our sponsors, advertisers and partners. We never share any of this information about specific individuals with any third party.
  • Opt-Out Policy
    We give users options wherever necessary and practical. Such choices include:
    • Opting not to register to receive our electronic newsletters.
    • Opting not to participate in certain interactive areas, which completely alleviates the need to gather any personally identifiable information from our users

Usage Tracking

The Company tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. The Company does break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).

The Company sometimes tracks and catalogs the search terms that users enter in our Search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.

Your Consent

By using this site, you consent to the collection and use of this information by the Company. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.